Refunds & cancellation

The TrichoScan FAST subscription is purchased and paid through Paddle as authorized reseller and merchant of record. This page summarizes the main procedures for cancellation, billing questions and refund requests. The Paddle buyer terms accepted during checkout and the refund policy applicable to the relevant transaction govern these matters.

1. Payment processing through Paddle

Paddle handles payment, invoicing, applicable taxes, subscription administration and refunds. Related matters are managed through the Paddle customer portal or Paddle buyer support.

2. Cancelling the subscription

The subscription may be cancelled through the Paddle customer portal or another cancellation method provided by Paddle. Cancellation generally takes effect at the end of the current monthly billing period and prevents further renewals and charges. Portal access remains available until the end of the paid period, subject to successful payment and compliance with the Terms of Use. Cancellation does not automatically result in a refund of fees already paid.

3. Refund requests

Refund requests must be submitted through the link in the Paddle purchase confirmation, the Paddle customer portal or Paddle buyer support. Eligibility is governed by the Paddle refund policy applicable at the time of the transaction. Datinf assists with technical clarification but does not pay refunds directly to buyers.

Have the email address used for professional purposes and the Paddle transaction reference available where possible. Do not send payment card, bank account or complete payment data by email.

4. Technical problems

If a technical issue occurs, contact portal and product support as soon as possible. Include the email address used for the account, the Paddle transaction reference, the time of the issue and a brief description.

5. Duplicate or incorrect charges

Report suspected duplicate charges or other billing errors through Paddle buyer support. Datinf will assist, where needed, with assigning the subscription and technical review.

6. Mandatory rights

This information does not limit mandatory statutory rights. Any broader rights granted by the Paddle terms, an express commitment or applicable law remain unaffected.

7. Contact

Technical product questions should be sent to support@trichoscan.net.

Version 1.0 · Last updated: 1 September 2026